If your flight operated by «TAP Portugal» is delayed by more than 3 hours or canceled, you are entitled to compensation up to €600.
«TAP Portugal» Flight Delay Compensation
Based on EU regulation 261/2004, if your flight was delayed, regardless of the cost of the air ticket, then you are entitled to compensation from €250 to €600.
The amount of compensation for an «TAP Portugal» flight delay depends on the distance of the flight and the duration of the delay (see table below).
You can only receive compensation if:
- Your flight was delayed by 3 hours or more;
- Your flight was canceled;
- Your flight was delayed by less than 3 hours, but the delay caused you to miss your next connecting flight and arrive at your final destination more than 3 hours late;
- You were denied boarding due to overbooking, i.e. due to lack of vacancies;
- The delay or cancellation of the flight was not caused by bad weather, an airline and airport strike, or other force majeure;
- No more than 6 years have passed since the voyage
Also, the route and the airline must comply with the requirements of EU Regulation No. 261/2004.
|Route or airline||Airline from the European Union||Non-EU airline|
|Non-EU to non-EU||No||No|
|Non-EU to EU||Yes||No|
|From EU to non-EU||Yes||Yes|
|From EU to EU||Yes||Yes|
|Route or airline||Airline from Turkey||Airline not from Turkey|
|Not from Turkey not to Turkey||No||No|
|From outside Turkey to Turkey||Yes||No|
|From Turkey to outside Turkey||Yes||Yes|
|From Turkey to Turkey||Yes||Yes|
«TAP Portugal» flight delay compensation
|Reason||Distance||Less than 2 hours||More than 2 hours||More than 3 hours||More than 4 hours|
|Denied Boarding||1500 km or less||€ 125||€ 250||€ 250||€ 250|
|Denied Boarding||All flights within the EU over 1500 km and all flights between 1500 and 3500 km||€ 200||€ 400||€ 400||€ 400|
|Denied Boarding||All flights with one of the non-EU destinations over 3500 km||€ 300||€ 600||€ 600||€ 600|
|Flight Delay||1500 km or less||€ 0||€ 0||€ 250||€ 250|
|Flight Delay||All flights within the EU over 1500 km and all flights between 1500 and 3500 km||€ 0||€ 0||€ 400||€ 400|
|Flight Delay||All flights with one of the non-EU destinations over 3500 km||€ 0||€ 0||€ 300||€ 600|
|Flight Cancellation||1500 km or less||€ 125||€ 250||€ 250||€ 250|
|Flight Cancellation||All flights within the EU over 1500 km and all flights between 1500 and 3500 km||€ 200||€ 200||€ 400||€ 400|
|Flight Cancellation||All flights with one non-EU destination over 3500 km||€ 300||€ 300||€ 300||€ 600|
- soft drinks;
- accommodation (if the flight was rescheduled the next day);
- transfer to the place of residence;
- two phone calls.