Airline «Skyward Express»

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Skyward Express: contact details

Skyward Express Fleet

The Skyward Express fleet comprises a diverse range of aircraft, each selected to meet the specific needs of the airline’s domestic and regional operations within Kenya.

Fokker 100:

• Number in Fleet: 1
• Passenger Capacity: 110
• Cabin Layout: The Fokker 100 aircraft in the Skyward Express fleet is configured to provide a comfortable travel experience. The cabin layout typically includes both economy and business class seating options. Passengers can enjoy spacious and well-appointed cabins designed for a relaxing journey.

Fokker 50:

• Number in Fleet: 4
• Passenger Capacity: 50
• Cabin Layout: The Fokker 50 aircraft, with a capacity of 50 passengers, offers a cozy and efficient cabin layout. While specific configurations may vary, these aircraft typically provide a single-class seating arrangement with comfortable seating for all passengers.

Dash8-Q300:

• Number in Fleet: 3
• Passenger Capacity: 50
• Cabin Layout: The Dash8-Q300 aircraft in the Skyward Express fleet are configured to accommodate 50 passengers. These aircraft generally feature a single-class cabin layout, designed to maximize passenger comfort and convenience during regional flights.

Classes: Skyward Express primarily offers a single-class service on its aircraft, focusing on delivering a high level of service and comfort to all passengers. The airline places a strong emphasis on safety, quality, and customer satisfaction, ensuring that passengers have a pleasant and enjoyable travel experience regardless of the aircraft type.

Skyward Express Web check-in

Skyward Express offers web check-in services to enhance the travel experience for its passengers.

Web Check-In Start Time:

• Passengers can initiate web check-in for Skyward Express flights 24 hours prior to the scheduled departure time of their flight.

Web Check-In End Time:

• Web check-in for Skyward Express flights typically closes 2 hours before the scheduled departure time of the flight.

Important Considerations:

• Passengers are encouraged to complete the web check-in process well in advance of the flight’s departure to ensure a smooth and hassle-free experience.
• Web check-in allows passengers to select their preferred seats, print boarding passes, and expedite the check-in process at the airport.
• Passengers should check the specific web check-in start and end times for their individual flights, as there may be variations based on the route and airport of departure.
• It is advisable to arrive at the airport with ample time to complete security checks and other necessary procedures before the flight.
• Passengers traveling with baggage to check should also consider arriving at the airport with sufficient time to drop off their checked luggage at the designated counters.

Check-in at the airport for Skyward Express flights

Skyward Express offers airport check-in services to ensure a smooth and organized departure experience for its passengers.

Airport Check-In Start Time:

• Airport check-in for Skyward Express flights typically begins 1 hour and 30 minutes prior to the scheduled departure time of the flight.
• Passengers are advised to check the specific check-in start time for their individual flights, as there may be variations based on the route and airport of departure.

Airport Check-In End Time:

• Airport check-in for Skyward Express flights generally closes 40 minutes before the scheduled departure time of the flight.
• Passengers should ensure they arrive at the airport well in advance of the check-in deadline to complete the necessary procedures.

Features of Airport Check-In: Airport check-in provides passengers with several important features and services to facilitate their journey:

1. Baggage Drop: Passengers with checked luggage can drop off their bags at the designated check-in counters. Skyward Express staff will assist with tagging and processing the baggage for loading onto the aircraft.
2. Boarding Pass Issuance: Passengers who haven’t obtained their boarding passes through web check-in or other means can receive their boarding passes at the airport check-in counter.
3. Seat Assignment: Airport check-in allows passengers to request specific seat assignments or make seating preferences, subject to availability.
4. Security Screening: Passengers must go through security checks, which may include screening of carry-on items and personal security procedures, to ensure the safety and security of the flight.
5. Travel Documentation: Passengers are required to present appropriate travel documents, such as a valid passport or identification, at the check-in counter.
6. Payment and Fees: Any outstanding fees, including excess baggage charges or other applicable fees, can be settled at the check-in counter.
7. Assistance and Queries: Skyward Express staff at the check-in counters are available to assist passengers with any inquiries or special requests they may have.
8. Accessibility: Skyward Express makes efforts to provide accessible check-in services for passengers with special needs or disabilities.
9. Confirmation of Flight Details: Passengers should use airport check-in as an opportunity to verify their flight details, including departure gate and boarding time, to ensure they are well-informed about their journey.

Checked baggage and carry-on baggage allowances on Skyward Express flights

Skyward Express, a leading Kenyan airline, has established specific baggage policies to ensure a smooth and efficient travel experience for its passengers. Here are the key details regarding checked baggage and carry-on baggage allowances:

1. Fare Conditions:
   • All fares offered by Skyward Express are non-refundable.
   • Passengers are encouraged to make any necessary reservation changes via email at least 12 hours prior to the scheduled flight departure time to avoid forfeiture of the entire fare.
2. Reservation Changes:
   • Change of reservation, including date and time, is allowed at a fee of USD 20 per person.
   • If the original fare is not available at the time of change, the next available fare class will be applicable, and a fare difference may apply.
   • Name changes are permitted at a fee of USD 30 per person.
   • Re-routing amendments can be made at a fee of USD 35 per person. If there is a fare difference, passengers will be required to top up accordingly.
3. Check-In Timing:
   • Passengers are advised that the check-in counter opens 1 hour and 30 minutes before the scheduled flight departure time.
   • Check-in closes 40 minutes prior to departure. Passengers should ensure they arrive at the airport with sufficient time to complete the check-in process.
4. Identification Requirements:
   • At check-in, all passengers are required to provide an acceptable form of identification with a photograph, such as a National ID card or Passport.
   • For minors (below the age of 18 years) and infants (0-23 months), a copy of either a Birth Certificate or Birth Notification will be required as proof of identity.
5. Baggage Allowance:
   • Baggage allowance on Skyward Express flights is limited to 20 kilograms per person, which includes 5 kilograms for hand luggage and 15 kilograms for checked-in luggage.
   • Infants who do not occupy a separate seat are not entitled to a baggage allowance.
6. Excess Baggage:
   • Excess baggage beyond the allowed 20 kilograms will be subject to an additional charge of Kes. 350 per kilogram.
   • The acceptance of excess baggage is subject to space availability.
7. Operational Changes:
   • Skyward Express reserves the right to change departure times or the carrier if necessary for operational, weather, or safety reasons.
8. Connection and Delays:
   • Skyward Express does not take responsibility for any direct or consequential costs resulting from delays in its services, especially if a delay causes passengers to miss connections with other carriers, whether domestic or international.
   • The airline guarantees connections only for flights operated by Skyward Express.
9. Ticket Validity:
   • Skyward Express tickets are valid for a period of 3 months from the first date of service.
10. Firearms and Ammunition:
    • Passengers are required to declare all firearms and/or ammunition at the check-in counter in compliance with safety regulations.
11. Dangerous Goods:
    • Skyward Express is a non-approved dangerous goods carrier and does not transport items classified as dangerous goods.

Popular Routes of Skyward Express

Skyward Express, a prominent Kenyan airline, operates a network of domestic flights, connecting various cities and regions within Kenya. The airline primarily utilizes Wilson Airport in Nairobi as its passenger hub and Jomo Kenyatta International Airport for cargo operations.

Kenya:

1. Nairobi:
   • Wilson Airport (Passenger Hub)
   • Jomo Kenyatta International Airport (Cargo Hub)
2. Eldoret:
   • Eldoret International Airport
3. Lodwar:
   • Lodwar Airport
4. Mombasa:
   • Moi International Airport
5. Malindi:
   • Malindi Airport
6. Lamu:
   • Lamu Airport
7. Ukunda:
   • Ukunda Airport
8. Kakamega:
   • Kakamega Airstrip
9. Kitale:
   • Kitale Airport
10. Migori:
    • Migori Airport.

Meals on board Skyward Express

Skyward Express, a Kenyan airline, offers in-flight meal services to enhance the travel experience of its passengers. The type and quality of meals provided can vary based on the class of service.

1. Economy Class:

• In-Flight Snacks: In the economy class, passengers are typically offered light in-flight snacks. These snacks may include items such as sandwiches, pastries, nuts, or similar light refreshments, depending on the flight duration and time of day.
• Beverages: Passengers in the economy class can enjoy a selection of complimentary beverages, including water, soft drinks, and juices. On some flights, coffee and tea may also be offered.
• Special Meals: Skyward Express may accommodate special dietary requirements or requests for passengers in the economy class, such as vegetarian, vegan, or medically prescribed meals, but it’s advisable to make these requests in advance when booking the ticket.

2. Business Class:

• Enhanced Meal Service: Business class passengers on Skyward Express flights can expect an upgraded in-flight meal service. This typically includes a more extensive menu with a wider variety of meal options compared to the economy class.
• Hot Meals: In business class, passengers may enjoy hot meals served on real china or high-quality tableware. These meals often consist of multiple courses, such as appetizers, main courses, and desserts.
• Customized Dining: Business class passengers may have the option to select their preferred meal from a menu, allowing for a more personalized dining experience.
• Premium Beverages: The beverage selection in business class often includes a range of premium options, including wines, spirits, and cocktails, in addition to the standard offerings available in economy class.
• Special Services: Passengers in business class may receive additional services such as pre-flight drinks, snacks, or dedicated flight attendants for a more attentive and personalized experience.
• Priority Meal Service: Business class passengers typically receive priority meal service, ensuring that they are among the first to be served, allowing for more time to relax and enjoy their meals.
• Special Dietary Requests: Skyward Express is usually better equipped to accommodate special dietary requests and preferences in business class, such as vegetarian, vegan, or special health-related meals.

Service classes on Skyward Express flights

Kenyan airline Skyward Express offers service classes that cater to the diverse needs and preferences of its passengers.

1. Economy Class:

Features:

• Seating: Economy class seats are typically located in the main cabin of the aircraft. While they offer comfort and standard legroom, they may not provide the same level of space and recline as higher classes.
• In-Flight Services: Passengers in economy class receive essential in-flight services, including complimentary snacks and a selection of beverages such as water, soft drinks, and juices.
• Entertainment: Skyward Express may offer in-flight entertainment options such as magazines or newspapers for passengers’ reading pleasure.
• Baggage Allowance: Economy class passengers are typically provided with a standard baggage allowance, which includes both carry-on and checked baggage. Any excess baggage may incur additional fees.
• Booking and Ticketing: Economy class fares are often the most budget-friendly option, making air travel accessible to a broader range of passengers.

2. Business Class:

Features:

• Seating: Business class seats on Skyward Express flights offer a higher level of comfort and luxury. They are often more spacious, with increased legroom, and may recline into lie-flat beds on long-haul flights.
• In-Flight Services: Business class passengers enjoy an enhanced in-flight dining experience with a wider variety of menu options. Premium beverages, including wines and cocktails, are typically offered.
• Priority Services: Passengers in business class often benefit from priority services at the airport, including check-in, security screening, and boarding. This reduces wait times and adds convenience to the travel experience.
• Personalized Service: Business class passengers may have dedicated flight attendants who provide attentive and personalized service throughout the flight.
• Flexibility: Business class fares typically offer greater flexibility in terms of booking changes and ticket refunds, providing passengers with added convenience and peace of mind.

3. Special Fares and Offers:

Features:

• Skyward Express may occasionally introduce special fares and promotional offers for its passengers. These special fares can vary based on specific promotions, routes, and limited-time deals.
• The availability and terms of special fares and offers may change over time, providing passengers with opportunities for cost savings or unique travel experiences.

Benefits:

• Cost Savings: Special fares and offers can provide passengers with significant cost savings, making air travel more affordable and accessible.
• Travel Opportunities: Promotions and special fares may allow passengers to explore new destinations or travel during peak seasons at reduced prices.
• Customized Packages: Some special fares may include bundled services, such as inclusive tour packages, additional baggage allowances, or complementary services, adding extra value to the travel experience.

Skyward Express Fares

Skyward Express offers different fare options to cater to the diverse needs and preferences of its passengers. These fares come with varying benefits and features to enhance the travel experience.

1. Economy Class:

Differences:

• Economy class fares are typically the most affordable option for passengers.
• Seats in economy class are usually located in the main cabin of the aircraft.
• Passengers in this class may have more limited flexibility in terms of booking changes and ticket refunds.

Benefits:

• Cost-Effective Travel: Economy class fares are budget-friendly, making them an attractive choice for cost-conscious travelers.
• Accessibility: This fare class ensures that air travel is accessible to a broader range of passengers, allowing more people to experience the convenience of flying.
• Standard Services: While offering cost savings, economy class passengers still receive essential services, including in-flight snacks and beverage options.

2. Business Class:

Differences:

• Business class fares are generally more expensive than economy class fares.
• Passengers in business class enjoy a higher level of comfort, including larger seats and more legroom.
• Enhanced in-flight meal services with a wider variety of menu options.
• Greater flexibility in terms of booking changes and ticket refunds.

Benefits:

• Superior Comfort: Business class passengers benefit from more spacious and comfortable seating arrangements, often with seats that recline into lie-flat beds on long-haul flights.
• Priority Services: Business class passengers often receive priority check-in, security screening, and boarding, reducing wait times at the airport.
• Premium Dining: Enhanced meal services, including gourmet dining options and premium beverages, provide a more luxurious in-flight experience.
• Personalized Service: Passengers in business class may enjoy dedicated flight attendants who offer attentive and personalized service.
• Increased Flexibility: Business class fares typically come with more flexible booking policies, allowing passengers to make changes or refunds with greater ease.

3. Special Fares and Offers:

Differences:

• Skyward Express may offer special fares and promotional deals from time to time, such as discounted fares for certain routes, group bookings, or seasonal promotions.
• The availability and terms of special fares may vary based on specific promotions and limited-time offers.

Benefits:

• Cost Savings: Special fares and offers can provide significant cost savings for passengers who take advantage of them.
• Travel Opportunities: These promotions may open up opportunities for passengers to explore new destinations or travel during peak seasons at reduced prices.
• Customized Packages: Some special fares may include bundled services, such as inclusive tour packages, additional baggage allowances, or complementary services, adding value to the travel experience.

Rules of transporting children on Skyward Express flights

Skyward Express has established specific guidelines for the transportation of infants, children, and expectant mothers on its flights.

Infants (7 Days to 2 Years):

• Infants must be 7 days or older to travel on a Skyward Express flight.
• For infants less than 7 days old, a medical clearance certificate issued by a physician is required and must be presented at the check-in counter.
• Skyward Express can accommodate a maximum of 5 infants per flight.
• If traveling with an infant under the age of 2, passengers have two options:
  • Purchase a paid seat: Pay a full fare and have the infant travel in an approved car seat securely attached to the aircraft seat.
  • Travel with the infant seated in your lap: A lap-held infant is subject to a base fare minus taxes, with specific charges depending on the route.
• Only one lap-held infant is allowed for each ticketed adult.
• Seats cannot be reserved for lap-held infants.
• Checked baggage allowances do not apply to infants. An infant’s bag is considered an additional standard baggage.

Children (2 to 11 Years):

• Children aged 2 to 11 years old are required to have a purchased seat, which is typically priced at 75% of the adult fare, plus taxes.
• Children must be accompanied by an adult during their flight.
• For children traveling alone, Skyward Express has specific unaccompanied minor policies, which are further detailed below.

Unaccompanied Minors:

• Skyward Express defines unaccompanied minors as passengers between the ages of 5 and 12 years traveling alone.
• Unaccompanied minors must be escorted by a responsible adult at both the airport of departure and arrival.
• The responsible adult should present the child at check-in and complete a declaration form before proceeding to boarding.
• The responsible adult is required to remain at the airport until the aircraft is airborne, ensuring the child’s safety and comfort during the pre-flight process.

Expectant and New Mothers:

• Expectant mothers between 29 to 38 weeks pregnant must present a doctor’s note issued within 48 hours of the departure flight to be eligible to fly.
• Pregnant passengers who are more than 38 weeks along are not allowed to fly with Skyward Express.
• Different requirements apply based on the stage of pregnancy:
  • Uncomplicated single or multiple pregnancy up to 27 weeks: No assessment certificate is required.
  • Uncomplicated single pregnancy (28 to 35 weeks) or uncomplicated multiple pregnancy (28 to 32 weeks): A letter from the doctor declaring the passenger fit to travel is necessary.
  • Complicated pregnancy (0 to 35 weeks): Doctor’s approval is required, along with the completion of Skyward Express Medical Declaration form.
  • Miscarriage with active bleeding (threatened or complete) (0 to 36 weeks): Doctor’s approval certificate is necessary.
  • Complicated or uncomplicated pregnancy at 36 weeks: No acceptance for air travel.
  • New mothers within 7 days after birth: Doctor’s approval certificate is required, along with the completion of Skyward Express Medical Declaration form.

Additional Notes:

• Newborn babies are not allowed to travel in pressurized cabins until 7 days after their birth.
• Breast pumps are permitted as carry-on baggage and are exempt from carry-on restrictions.
• Passengers should be aware that Skyward Express does not provide in-flight electrical outlets.

Rules for transporting pets on Skyward Express flights

1. Non-Acceptance of Pets:
   • Skyward Express has a strict policy of not accepting animals or pets for carriage on its flights. This means that passengers traveling with pets, whether for personal or commercial reasons, should seek alternative arrangements for the transportation of their animals.
2. No Pet Facilities:
   • The airline does not provide specific facilities or accommodations for the transportation of pets, such as animal crates or carriers.
3. Alternative Options:
   • Passengers who wish to travel with their pets, including dogs, cats, or other animals, are advised to explore alternative travel options and carriers that specialize in pet transportation or accommodate animals in accordance with established regulations.
4. Regulatory Compliance:
   • Passengers who intend to transport animals should also ensure compliance with any applicable regulations, both in terms of airline policies and any legal requirements for animal transport.
5. Safety and Comfort:
   • Skyward Express prioritizes the safety and comfort of all passengers on its flights, and this policy aligns with the airline’s commitment to maintaining a secure and comfortable travel environment.

History of Skyward Express

Skyward Express (IATA: OW, ICAO: SEW) is a prominent private airline operating within the East African nation of Kenya. Established in 2013, the airline has grown steadily over the years, offering both passenger and cargo services to various domestic destinations. Here, we provide a detailed overview of Skyward Express, its history, operations, and core values.

History:

1. Foundation: Skyward Express was founded in 2013 by two experienced pilots, with one serving as the chairman and the other as the managing director. The airline commenced operations with a single aircraft, a Fokker 50.
2. Inheritance from Skyward International Aviation: Skyward Express inherited certain equipment and routes from the now-defunct Skyward International Aviation, which allowed it to launch its commercial operations.
3. Initial Operations: Initially, the airline primarily focused on passenger charter and cargo services between Nairobi, Kenya, and various destinations in neighboring Somalia. This included the transportation of miraa, a popular stimulant plant, from Nairobi to Somalia.
4. Expansion: With the acquisition of additional aircraft, Skyward Express expanded its services to encompass a wider range of destinations. The airline diversified its operations to include passenger and cargo services to oil-rich northwestern Kenyan counties and popular coastal tourist attractions.

Operations:

1. Bases: Skyward Express operates from two key bases in Nairobi, Kenya. Wilson Airport serves as the primary base for passenger operations, while Jomo Kenyatta International Airport is utilized for cargo services.
2. Headquarters: The airline maintains its headquarters at Wilson Airport, situated approximately 5 kilometers southwest of Nairobi’s city center.
3. Facilities: Skyward Express boasts a private building at Wilson Airport exclusively used by its staff and clients. The facility is equipped with modern amenities, including a cafeteria.

Mission and Values:

1. Mission Statement: Skyward Express aims to be the preferred passenger and cargo airline in the region, committed to providing safe, convenient, and reliable air travel experiences.
2. Customer-Centric: The airline places an unwavering focus on delivering exceptional customer service, backed by an impeccable safety record, high-quality service, and undeniable reliability.
3. Growth and Expansion: Skyward Express seeks to expand its route network, both domestically and regionally, with the objective of linking East Africa with the rest of the world.
4. Quality and Safety: The airline is dedicated to maintaining the highest standards of safety, quality service, and competitiveness. Staff members undergo regular training to ensure compliance with safety regulations and to meet the evolving needs of the aviation industry.
5. Experienced Team: The airline’s workforce boasts extensive industry experience and continuously enhances their skills to provide superior services.

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