Airline «Discover Airlines»

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Discover Airlines: contact details

Discover Airlines Fleet

The Discover Airlines fleet consists of the following aircraft: Airbus A320-200, Airbus A330-200, Airbus A330-300.

1. Airbus A320-200

• Seating Capacity: The Airbus A320-200 in Discover Airlines’ fleet is configured to accommodate approximately 174 passengers in a single-class layout.
• Cabin Layout: The cabin of the Airbus A320-200 is designed to provide a comfortable and spacious environment for passengers. It typically features a single-class layout, meaning that all seats are of the same class.
• Classes: Discover Airlines’ Airbus A320-200 typically offers a single-class cabin, which means passengers enjoy the same level of service and amenities throughout the aircraft.

2. Airbus A330-200

• Seating Capacity: The Airbus A330-200 in Discover Airlines’ fleet is configured to seat approximately 270 passengers.
• Cabin Layout: Discover Airlines’ Airbus A330-200 is configured with a spacious and comfortable two-class layout, offering passengers a choice between two distinct classes.
• Classes: The Airbus A330-200 typically features two classes:
  • Business Class: This premium class provides passengers with an elevated level of comfort and service. Business Class seats are spacious and often come with additional amenities, such as lie-flat seats, enhanced meal options, and priority boarding.
  • Economy Class: Economy Class offers passengers a comfortable travel experience with standard seats and a range of in-flight entertainment options.

3. Airbus A330-300

• Seating Capacity: The Airbus A330-300 in Discover Airlines’ fleet is configured to accommodate approximately 330 passengers.
• Cabin Layout: The Airbus A330-300 is designed with a single-class layout, providing a uniform and comfortable environment for all passengers on board.
• Classes: Discover Airlines’ Airbus A330-300 typically offers a single-class cabin, ensuring that passengers receive consistent service and amenities regardless of their seat selection.

Discover Airlines Web check-in

Discover Airlines offers a convenient web check-in service, allowing passengers to manage their check-in process remotely.

Web Check-in Timing:

• Passengers can initiate the web check-in process starting from 23 hours before the scheduled departure time of their flight. This provides ample flexibility for passengers to complete their check-in at their convenience.

Accessing Your Booking:

• To begin the web check-in process, passengers will need their unique six-digit booking code. This code can be found in two locations:
  • In the booking confirmation received upon reservation.
  • On the boarding pass issued for the specific flight.

Check-in Closure:

• It’s important to note that web check-in closes 60 minutes prior to the scheduled departure time of the flight. Passengers are advised to complete their web check-in in a timely manner to ensure a smooth travel experience.

Check-in at the airport for Discover Airlines flights

Discover Airlines offers a comprehensive airport check-in service designed to facilitate a smooth and efficient start to passengers’ journeys.

Airport Check-in Locations:

• Discover Airlines operates dedicated check-in counters at Frankfurt Airport, conveniently located in Terminal 1, Hall C. Passengers can access the following counters based on the time of their flight:
  • From 12:00 a.m. to 04:59 p.m.: Counters 704-716.
  • From 05:00 p.m. to 11:59 p.m.: Counters 704-713.

Check-in Closure:

• It’s important to note that airport check-in counters close 60 minutes prior to the scheduled departure time of the flight. Passengers are encouraged to arrive in advance to ensure they have sufficient time for check-in and security procedures.

Late-Night Check-in:

• Discover Airlines offers the convenience of late-night check-in, allowing passengers to complete the check-in process the day before their scheduled flight. This service is available up to a maximum of 23 hours before departure.
• Late-night check-in counters are open from 05:00 p.m. to 08:00 p.m. at Frankfurt Airport. Passengers can visit counters 712-713 in Terminal 1, Hall C, during this time.

Priority Check-in:

• Priority check-in counters are specifically designated and easily identifiable with relevant signage. These counters are separate from the Economy Class check-in area and offer expedited services.
• Priority check-in counters can be accessed by the following categories of passengers:
  • Business Class passengers.
  • Premium Economy passengers.
  • Miles & More Senators (SEN).
  • Miles & More HON Circle members (HON).
  • United Mileage Plus members (analogous to STAR Gold).
  • Air Canada Aeroplan members (analogous to STAR Gold).

Discover Airlines prioritizes passenger convenience and efficiency, offering a range of check-in options to cater to different preferences and needs. Airport check-in provides a dedicated and accessible service for passengers departing from Frankfurt Airport, ensuring a stress-free start to their travel experience. Passengers are encouraged to adhere to the check-in times and utilize the priority check-in options when applicable for a seamless journey.

Checked baggage and carry-on baggage allowances on Discover Airlines flights

Discover Airlines offers a range of baggage allowances that vary depending on the fare class and class of service chosen by passengers. These allowances encompass both checked baggage and carry-on baggage, as well as provisions for special items and sports equipment.

Economy Class:

• Checked Baggage: Passengers in Economy Class are entitled to one piece of checked baggage, weighing up to 23 kilograms (approximately 50.7 pounds), with a maximum size per item of 158 centimeters (approximately 62.2 inches).
• Carry-On Baggage: Travelers in Economy Class may bring one piece of carry-on baggage weighing up to 8 kilograms (approximately 17.6 pounds) with dimensions not exceeding 55 x 40 x 23 centimeters. Additionally, one personal item with dimensions of 40 x 30 x 10 centimeters is allowed.
• Sports Equipment: Ski and snowboard equipment are provided free of charge as part of the free baggage allowance, in addition to the regular checked baggage. Passengers must arrange for the transport of this equipment to their destination, including connecting flights with other airlines. However, other types of sports equipment, such as bicycles, sports weapons, ammunition, and bulky sports gear, must be pre-booked.
• Special Baggage: Special items, such as musical instruments or technical equipment, always require pre-registration, which can be done online, at the ticket counter, or by phone.

Premium Economy:

• Checked Baggage: Premium Economy passengers are allowed two pieces of checked baggage, each weighing up to 23 kilograms (approximately 50.7 pounds), with a maximum size per item of 158 centimeters.
• Carry-On Baggage: Similar to Economy Class, Premium Economy travelers can bring one piece of carry-on baggage weighing up to 8 kilograms and measuring no more than 55 x 40 x 23 centimeters. Additionally, one personal item with dimensions of 40 x 30 x 10 centimeters is permitted.
• Sports Equipment: Ski and snowboard equipment are included as part of the free baggage allowance for Premium Economy passengers, similar to Economy Class. The transport of other sports equipment requires pre-booking.
• Special Baggage: Special items, such as musical instruments or technical equipment, must always be pre-registered through available channels.

Business Class:

• Checked Baggage: Business Class travelers enjoy a more generous baggage allowance with two pieces of checked baggage, each weighing up to 32 kilograms (approximately 70.5 pounds), and having a maximum size per item of 158 centimeters.
• Carry-On Baggage: Business Class passengers can bring two pieces of carry-on baggage, each weighing up to 8 kilograms and meeting the dimensions of 55 x 40 x 23 centimeters. Additionally, one personal item with dimensions of 40 x 30 x 10 centimeters is allowed.
• Sports Equipment: Ski and snowboard equipment are provided free of charge to Business Class passengers, similar to other classes. For all other types of sports equipment, pre-booking is required.
• Special Baggage: As with other classes, special items require pre-registration.

Economy Light:

• Passengers who have booked the Economy Light fare have different baggage allowances. For specific items like snorkels and beach towels, they have the option to add a check-in bag to their booking through various channels, including the Discover Airlines Service Center, check-in counter, or tour operator (in the case of package tours).

All Other Fares:

• Passengers holding fares other than Economy Light who wish to check in additional baggage beyond their free allowance can do so by booking it through the Discover Airlines Service Center, at the check-in counter, or via their tour operator (for package tours).

Please note that country-specific variations may apply, particularly on flights to the USA, where the second piece of carry-on baggage may need to be checked in. Additionally, the free ski set (ski or snowboard) for all passengers does not apply on routes to/from the USA, Mexico, and Panama.

Popular Routes of Discover Airlines

Meals on board Discover Airlines

Discover Airlines offers a variety of in-flight dining experiences, each tailored to the class of service chosen by passengers. The airline strives to provide a range of culinary options to cater to the diverse preferences and needs of its passengers.

Business Class:

• Business Class passengers can savor a premium dining experience with Discover Airlines. The airline provides a selection of delectable meals and beverages to enhance the journey.
• Passengers can typically expect:
  • At least one hot meal, often with a choice of main courses.
  • A diverse range of beverages, including alcoholic and non-alcoholic options.
• Meals are thoughtfully prepared to ensure a high-quality dining experience, often featuring a blend of international and regional flavors.
• The menu may include options for dietary restrictions or special requests. Business Class passengers are encouraged to specify their dietary preferences in advance when booking their flights.

Premium Economy Class:

• Discover Airlines Premium Economy Class offers an elevated dining experience compared to Economy Class, with a focus on comfort and flavor.
• Passengers in Premium Economy can typically expect:
  • At least one hot meal, accompanied by a variety of beverages.
  • A meal service that is distinct from the Economy Class offerings, often with a wider selection of meal options.
• The menu is designed to provide a satisfying and enjoyable dining experience for passengers, featuring a mix of international and regional cuisine.

Economy Class:

• Discover Airlines Economy Class provides passengers with a range of meal options, with variations depending on the specific fare class chosen (Economy Light, Economy Basic, Economy Basic Plus, and Economy Flex).
• Passengers in Economy Class can generally expect:
  • At least one hot meal, served with complimentary soft drinks and water.
  • A choice of meal options, with variations based on the specific fare class.
• While Economy Class meals may not be as extensive as those in Business Class or Premium Economy, Discover Airlines aims to offer tasty and satisfying options to passengers in this class.

Service classes on Discover Airlines flights

Discover Airlines offers a range of service classes to cater to the diverse needs and preferences of its passengers. These service classes include Business Class, Premium Economy Class, and Economy Class, each offering a distinct set of benefits and amenities to enhance the travel experience.

Business Class:

Long Haul:

• Priority check-in at the airport.
• Access to the Fast Lane at security.
• Priority boarding.
• Lounge access (if available).
• 2 items of carry-on baggage, each weighing up to 8 kg (maximum dimensions: 55 x 40 x 23 cm).
• 2 pieces of checked baggage, each weighing up to 32 kg.
• Priority baggage handling.
• Free rebooking*.
• Refund in case of cancellation**.
• Mileage credit, including HON Circle miles.
• Online check-in.
• Preferred seating.
• Entertainment on a personal HD screen.
• Access to the Onboard Cloud.
• At least one hot meal and beverages.

Short and Medium Haul (Business Flex, if available):

• Priority check-in at the airport.
• Access to the Fast Lane (if available).
• Priority boarding.
• Lounge access (if available).
• 2 items of carry-on baggage, each weighing up to 8 kg (maximum dimensions: 55 x 40 x 23 cm).
• 2 pieces of checked baggage, each weighing up to 32 kg.
• Priority baggage handling.
• Free rebooking*.
• Refund in case of cancellation**.
• Mileage credit, including HON Circle miles.
• Access to the Onboard Cloud.
• A hot meal and beverages.

Premium Economy Class:

Long Haul:

• Priority check-in at the airport.
• Priority boarding (if available).
• 1 item of carry-on baggage, weighing up to 8 kg (maximum dimensions: 55 x 40 x 23 cm).
• 2 pieces of checked baggage, each weighing up to 23 kg.
• Mileage credit.
• Free rebooking plus fare difference.
• Refund in case of cancellation*.
• Online check-in.
• Entertainment on a personal HD screen.
• Access to the Onboard Cloud.
• At least one hot meal and beverages**.
• Amenity Kit.

Economy Class:

Long Haul (Economy Light, Economy Basic, Economy Basic Plus, and Economy Flex):

• Online check-in.
• Check-in at the airport.
• 1 item of carry-on baggage, weighing up to 8 kg (maximum dimensions: 55 x 40 x 23 cm).
• 1 piece of checked baggage, weighing up to 23 kg (except for Economy Light).
• Mileage credit.
• Access to the Onboard Cloud.
• Entertainment on a personal HD screen.
• At least one hot meal, soft drinks, and water**.

Short and Medium Haul (Economy Flex, if available):

• Earlier flight on the day of travel (if available).
• Priority boarding (with Economy Flex, if available).
• Preferred seating (with Economy Flex).
• Online check-in.
• Check-in at the airport.
• 1 item of carry-on baggage, weighing up to 8 kg (maximum dimensions: 55 x 40 x 23 cm).
• 1 piece of checked baggage, weighing up to 23 kg (except for Economy Light).
• Mileage credit.
• Access to the Onboard Cloud.

Discover Airlines provides a variety of service classes to meet the preferences and needs of passengers, offering a range of amenities and benefits for a comfortable and enjoyable travel experience. Passengers can select the class that best suits their travel requirements. Specific services and availability may vary depending on the route and fare class chosen.

*Rebooking and refund policies may apply, subject to terms and conditions.

**Food and beverage offerings may vary depending on the route and specific flight details.

Discover Airlines Fares

Discover Airlines offers a range of fares to cater to the diverse preferences and requirements of its passengers. Each fare class comes with specific benefits and features, making it essential for travelers to choose the one that aligns with their priorities.

1. Business Class:

• Benefits:
  • Luxurious Comfort: Business Class passengers enjoy spacious seating with extra legroom, offering a comfortable environment for relaxation.
  • Premium Dining: Business Class passengers receive high-quality meals and an extensive selection of beverages, often with multiple courses and fine dining options.
  • Priority Services: Access to priority check-in, security checks, and boarding, reducing wait times and enhancing convenience.
  • Lounge Access: Passengers can relax in exclusive airport lounges, providing a tranquil and well-equipped pre-flight experience.
  • In-Flight Entertainment: Enjoy personal entertainment systems with a wide range of movies, TV shows, and music.
  • Mileage Benefits: Accumulate mileage points, including HON Circle miles, for future travel rewards.
  • Flexible Booking: Business Class often includes favorable rebooking and refund options.

2. Premium Economy Class:

• Benefits:
  • Enhanced Comfort: Premium Economy passengers enjoy wider seats with increased legroom compared to Economy Class, providing greater comfort during the journey.
  • Priority Boarding: Passengers have priority boarding privileges, ensuring a smooth and efficient boarding process.
  • Amenity Kit: Receive complimentary amenity kits with travel essentials for added comfort.
  • Mileage Credit: Accumulate mileage points for future travel rewards.
  • In-Flight Entertainment: Enjoy personal entertainment systems with a variety of entertainment options.
  • Meal Service: Receive a more extensive meal service compared to Economy Class.

3. Economy Class (Various Fare Classes):

• Economy Light:
  • Benefits: Designed for cost-conscious travelers who prioritize affordability.
  • Carry-On Baggage: Typically includes one piece of carry-on baggage and the option to purchase additional services.
• Economy Basic, Economy Basic Plus, and Economy Flex:
  • Benefits: Offer varying degrees of flexibility and amenities.
  • Checked Baggage: Include one piece of checked baggage, with potential for additional services.
  • Rebooking and Refunds: Vary based on the specific fare class, offering flexibility for changes to travel plans.
  • Mileage Credit: Accumulate mileage points.
  • In-Flight Entertainment: Enjoy personal entertainment systems.

4. Additional Benefits for All Classes:

• Online Check-In: Passengers across all classes can take advantage of online check-in, saving time at the airport.
• In-Flight Services: Access to in-flight services, including meals and beverages, on all flights.
• Mileage Rewards: Accumulate mileage points for future travel rewards, regardless of class.

Rules of transporting children on Discover Airlines flights

Discover Airlines, committed to providing a seamless and comfortable travel experience for families, has established specific baggage regulations and services for children traveling on its flights.

Baggage Regulations for Children:

Infants (0‒2 years of age):

• Irrespective of the booked fare (except Economy Light), route, or Miles & More status, infants are entitled to one piece of checked baggage weighing up to 23 kilograms (approximately 50.7 pounds) with a maximum size per item of 158 centimeters (approximately 62.2 inches).

Children Aged Two and Over:

• Children aged two and over have the same free baggage allowance as adults, which corresponds to the fare class booked.

Carry-On Items for Children:

• In addition to their baggage allowance, passengers traveling with children are allowed to bring their booster seat, child seat, cot, or foldable stroller on board as additional carry-on baggage, free of charge. Foldable strollers can be handed over when boarding and will be returned to passengers after landing.

Baby On Board:

• For infants weighing up to 11 kilograms and with a maximum height of 67 centimeters, Discover Airlines offers baby bassinets free of charge on all long-haul flights. Seat reservation fees for seats with bassinets may apply, depending on the booking class. Bassinet availability is limited, and passengers can reserve one up to 52 hours before departure through the airline’s service center. Discover Airlines provides water suitable for baby bottles and offers baby food on board. Passengers are encouraged to bring their baby’s preferred food or bottle, as the availability of baby food on flights may be limited. The airline also assists with warming baby bottles and food on board, and changing tables are available in the washrooms, with spare diapers provided for emergencies.

Children Traveling Alone:

• Discover Airlines prioritizes the safety and well-being of unaccompanied minors (UM). This service is mandatory for children aged 5 to 11 and optional for those aged 12 and above. Children aged 5 to 11 can travel with a companion from their own family, such as a sibling, who must be at least 16 years old. The UM service can be booked for all point-to-point connections, with a fee of EUR 75 / GBP 64 / CHF 82 / US$ 89 / CZK 1,914 / SEK 759 / NOK 763 / DKK 558 / PLN 338 / HUF 26,396 per route and per unaccompanied child. Care services for children traveling alone must be booked through Discover Airlines’ Service Center or at an airport counter.

Child Seats:

• Passengers can bring their child seats on board, provided that the child restraint system is accepted by Discover Airlines. There is no additional charge for using a child seat on board. However, parents must purchase a CHILD ticket for babies under two years of age to attach the child seat to a passenger seat. Child restraint systems must not impede other passengers during possible emergency evacuations. Specific rules apply to boarding and seat selection, including avoiding seats in emergency exit rows.

Expectant Mothers:

• Expectant mothers with uncomplicated pregnancies can fly with Discover Airlines without a certificate from their gynecologist up to the end of their 36th week of pregnancy or up to four weeks before their expected due date. Starting from the 28th week of pregnancy, carrying an up-to-date medical certificate is recommended. This certificate should confirm that the pregnancy is proceeding without complications, provide the expected due date, and clearly state that flying is not contraindicated. In cases of uncomplicated twin or multiple pregnancies, flying is possible until the end of the 32nd week. To reduce the risk of thrombosis during pregnancy, expectant mothers are advised to wear support stockings. Different regulations may apply in certain countries, and Discover Airlines recommends checking local regulations in advance.

Children’s Menu:

• On all long-haul flights, Discover Airlines offers special meals designed for younger passengers. These child meals should be pre-ordered through the Discover Airlines Service Center to ensure availability during the flight.

Rules for transporting pets on Discover Airlines flights

Discover Airlines recognizes the importance of keeping furry family members close, and as such, it allows the transport of dogs and cats in the cabin, subject to specific conditions. Notably, animals are not transported in the cargo hold.

Pet-in-Cabin Service:

• To ensure that you can travel with your beloved pets, Discover Airlines offers a Pet-in-Cabin service. This service must be booked in advance through the Discover Airlines Service Center at +49 (0) 30 915 88 620. Please note that there is a charge associated with this service.
• Passengers are required to complete the «Form for Transportation of an Animal in the Passenger Cabin» and bring it to the check-in counter at the start of their journey.

Requirements for Pet Carriage:

• Several essential requirements must be met for the safe and comfortable transport of pets:
  • Advance reservation and confirmation of carriage are mandatory.
  • Only cats and dogs are eligible for in-cabin transport.
  • Pets must be at least 12 weeks old; however, for travel to/from Germany, this age requirement increases to 15 weeks, and for travel to/from the USA, it is 16 weeks.
  • The combined weight of the pet and its carrying container must not exceed 8 kilograms.
  • Carrying containers must meet specific dimensions, either measuring a maximum of 55 x 40 x 23 centimeters (height x width x depth) or 118 centimeters (height + width + depth). The container must also be of soft material.
  • No more than two animals can be transported in a single carrier.

Requirements for Assistance Dogs in the Cabin:

• Travelers with assistance dogs must adhere to specific guidelines to ensure the safety and comfort of all passengers on board:
  • Assistance dogs must be trained to obey their handler’s commands and exhibit appropriate behavior in public spaces. This includes refraining from barking, growling, or jumping at people or other animals.
  • Dogs must not relieve themselves in the cabin or at the boarding gate, except in a manner that poses no health risk or hygiene issues.
  • If an assistance dog does not exhibit appropriate behavior, Discover Airlines reserves the right to refuse transportation. Passengers are responsible for any resulting damages and additional costs associated with the dog’s transport.

Onboard Requirements:

• Assistance dogs must be able to fit within the foot space of the passenger’s seat and must be securely attached to the seat belt using a pet harness provided by Discover Airlines. The dog is not permitted to occupy a passenger seat.
• For safety reasons, it is recommended to secure the dog with a harness rather than a collar.
• Passengers are required to bring a muzzle for their dog. In situations where a dog may pose a threat to the safety of other passengers, the passenger will be instructed to muzzle their dog. Failure to comply may result in the dog being denied travel on Discover Airlines flights. While it is not mandatory for travel to/from the US and Canada, passengers are strongly encouraged to bring a muzzle as a precaution and as a courtesy to fellow travelers.

History of Discover Airlines

Discover Airlines, officially known as EW Discover GmbH, is a German airline headquartered in Frankfurt, Germany. It operates as a leisure-focused carrier, offering services to various destinations around the Mediterranean, North America, Africa, and the Caribbean. Owned by the Lufthansa Group, Discover Airlines primarily operates from its two main bases at Frankfurt Airport and Munich Airport. The airline underwent a rebranding in September 2023, transitioning from its former identity as Eurowings Discover.

Foundation and Early Operations (2021-2022)

Discover Airlines commenced its operations on the 24th of July 2021 under the name Eurowings Discover. It inaugurated flights from Frankfurt to Mombasa and Zanzibar, utilizing Airbus A330 aircraft, after successfully obtaining its air operator’s certificate. This marked the beginning of its journey in the competitive leisure travel market. Notably, Discover Airlines positioned itself as a significant competitor to the established German leisure carrier, Condor, which served several of the same routes that Discover Airlines planned to operate.

In its initial year of operations, Discover Airlines rapidly expanded its network by introducing flights to various sought-after destinations. These included Punta Cana, Windhoek, and Victoria Falls. The airline’s commitment to growth continued as it added additional routes in 2021, such as Las Vegas, Mauritius, Bridgetown, Montego Bay, Varadero, the Canary Islands, Egypt, and Morocco. At this point, the carrier had ambitious plans to expand its fleet, aiming for a total of 10 A320s and 11 A330s by mid-2022.

Strategic Shift and Expansion (2021-2022)

In September 2021, Lufthansa Group made a strategic decision to shift responsibility for several mid-haul leisure routes to Eurowings Discover. This move included stationing three Airbus A320-200s in Frankfurt, primarily serving destinations in the Canary Islands starting in late 2021. This adjustment marked the airline’s growing role within the Lufthansa Group’s overall strategy.

By the summer of 2022, Discover Airlines further solidified its position in the leisure travel market by establishing a second operational base at Munich Airport. This base was primarily focused on short-haul operations, particularly those surrounding Mediterranean destinations. The move to Munich expanded the airline’s operational flexibility and allowed for more diverse route offerings.

Expansion and Focus on Frankfurt (2022-2023)

In September 2022, Lufthansa made another significant decision, transferring some of its own routes to Canada to Discover Airlines for the upcoming winter season. This shift in responsibility showcased the growing importance of Discover Airlines within the group. Simultaneously, Discover Airlines announced its intention to concentrate its long-haul operations at Frankfurt Airport, leading to the termination of its North American and Caribbean services from Munich Airport. This move was partly driven by staff shortages and allowed the airline to better manage its resources.

To eliminate any confusion with Lufthansa’s existing subsidiary, Eurowings, Discover Airlines underwent a rebranding in September 2023. The revamped airline introduced a fresh corporate identity, including a distinctive aircraft color scheme. Featuring a prominent «Discover» lettering and a color palette inspired by the sky, horizon, sea, sun, and beach, the new design aimed to evoke the spirit of travel and holidays.

Recent Developments and Future Plans

In just two years of operation, Discover Airlines has made significant strides. It has expanded its fleet by 22 aircraft and grown its route network to encompass 60 destinations. Looking ahead, the airline has ambitious plans to add six more aircraft to its fleet in the coming year, with deployments in both Frankfurt and Munich. This expansion will result in Discover Airlines serving a total of 73 destinations from its two German base airports, further solidifying its position as a key player in the leisure travel sector.

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